WARRANTY
What is Covered
We warrant to you, the original purchaser, that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching.
How Long Does Coverage Last
This limited warranty lasts for a period of fifteen (15) years from the date of delivery of the furniture to you (‘‘Warranty Period’’).
What Woodard Will Do
If within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters we will, at our option, repair or replace the frame in the original color and style. If the strap breaks or pulls out of the frame within three (3) years from date of delivery, Woodard will send a replacement strap(s) directly to you upon receipt of the defective item(s). If the sling breaks or pulls out of the frame within one (1) year from date of delivery, Woodard will send a replacement sling(s) directly to you upon receipt of the defective item(s). In the event that a frame color, style or fabric has been discontinued, we reserve the right to substitute the defective frame, sling or cushion in a similar style or color at our option.
To Obtain Service
Any claim under this warranty should be initiated within the Warranty Period by contacting Woodard at 800-877-2290 . Freight charges will be paid by Woodard for three (3) years from purchase for warranty claims - proof of purchase is required. Customer will be responsible for freight charges after the first three (3) years of the Warranty Period. Woodard reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Woodard will authorize either repair or replacement of the defective furniture, strap or sling. No returns shall be accepted without a return authorization from Woodard.
What Is Not Covered
This warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes.
Commercial Use Warranty
Frame: 5 years
Finish: 5 years
Straps: 3 years
Fabrics: 1 year
Return & Exchange
We work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note for orders over $5000 additional 30% restocking fee will aplply. All returns need to be submitted via phone 888.862.1777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product.
Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.
