The name Woodard Furniture has been synonymous with fine outdoor and patio furniture since the 1930s, continuing the company’s furniture craftsmanship dating back over 140 years. Woodard began producing hand-made wrought iron furniture which led the company into cast and tubular aluminum furniture production over the years. Most recently, Woodard patio furniture launched its entry into the all-weather wicker furniture market with All Seasons which is expertly crafted and woven using synthetic wicker supported by an aluminum frame. The company is widely known for durable, beautiful designs that provide attractive and comfortable outdoor living environments. Its hand-crafted technique used to create the intricate design patterns on its wrought iron furniture have been handed down from generation to generation -- a hallmark of quality unmatched in the furniture industry today.
Woodard aluminum furniture is distinguished by the purest aluminum used in the manufacturing process resulting in an extremely strong, durable product which still can be formed into flowing shapes and forms. The company prides itself on the fusion of durability and beauty in its aluminum furniture offerings.
Finishes on Woodard outdoor furniture items are attuned to traditional and modern design sensibilities. Nineteen standard frame finishes and nineteen premium finishes combined with more than 150 fabric options give consumers countless options to design their own dream outdoor space.
Woodard is also the exclusive manufacturer of outdoor furnishings designed by Joe Ruggiero, home decor TV personality. The Ruggiero line includes wrought iron, aluminum and all weather wicker designs possessing a modern aesthetic and fashion-forward styling inspired by traditional Woodard patio furniture designs.
Rounding out Woodard’s offerings is a line of distinctive umbrellas, umbrella bases and outdoor accessories. These offerings are an integral part of creating a complete outdoor living environment and include outdoor lighting and wall mounted or free standing architectural elements – all made with Woodard’s unstinting attention to detail and all weather durability.
Woodard outdoor furniture is an American company headquartered in Coppell, Texas with a manufacturing facility in Owosso, Michigan. Its brands are known under the names of Woodard, Woodard Landgrave and Woodard Lyon Shaw.
What is CoveredWe warrant to you, the original purchaser, that with the exceptions stated below, the furniture you have selected is free from defects in material and workmanship. Straps, slings, and cushions are warranted based on quality of workmanship, not fading, discoloration, mildew resistance or stretching.
How Long Does Coverage LastThis limited warranty lasts for a period of fifteen (15) years from the date of delivery of the furniture to you (‘‘Warranty Period’’).
What Woodard Will DoIf within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters we will, at our option, repair or replace the frame in the original color and style. If the strap breaks or pulls out of the frame within three (3) years from date of delivery, Woodard will send a replacement strap(s) directly to you upon receipt of the defective item(s). If the sling breaks or pulls out of the frame within one (1) year from date of delivery, Woodard will send a replacement sling(s) directly to you upon receipt of the defective item(s). In the event that a frame color, style or fabric has been discontinued, we reserve the right to substitute the defective frame, sling or cushion in a similar style or color at our option.
To Obtain ServiceAny claim under this warranty should be initiated within the Warranty Period by contacting Woodard at 800-877-2290 . Freight charges will be paid by Woodard for three (3) years from purchase for warranty claims - proof of purchase is required. Customer will be responsible for freight charges after the first three (3) years of the Warranty Period. Woodard reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Woodard will authorize either repair or replacement of the defective furniture, strap or sling. No returns shall be accepted without a return authorization from Woodard.
What Is Not CoveredThis warranty does not cover and is void if damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides, if the furniture is used for commercial purposes.
Commercial Use WarrantyFrame: 5 yearsFinish: 5 yearsStraps: 3 yearsFabrics: 1 year
Return & ExchangeWe work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note for orders over $5000 additional 30% restocking fee will aplply. All returns need to be submitted via phone 888.862.1777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product.
Damaged ItemsIf you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.
SHIPPING INFORMATION
All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
