Sofas

SUNCOAST’S RESIDENTIAL WARRANTY

15 Year Limited Frame Warranty

All furniture products are warranted to the original purchaser to be free from defects in materials and workmanship for a period of fifteen (15) years from the date of purchase. If your Suncoast frame, under normal use, fails structurally within fifteen (15) years from the date of purchase, Suncoast will at our discretion; repair or replace the frame in the original color and style if available, or in a similar color or style if the original has been discontinued. Warranty is only valid for products purchased from an Authorized Suncoast dealer. Suncoast reserves the right to make minor design changes, modifications and discontinue finish colors, fabrics or styles without prior notice. For all warranty claims (See Obtaining Service below)

5 / 5 YEAR FINISH AND VINYL STRAP WARRANTY

If the finish peels or blisters within five (5) years of date of purchase, Suncoast will repair, refinish, or replace the frame (with the same or similar product if discontinued) without charge. We warranty all vinyl straps against breakage for five (5) years. This applies only to breakage, not discoloration or color changes. In the unlikely event that a strap breaks or pulls loose, Suncoast will supply a replacement strap at no charge. (Labor not included)

1 YEAR CUSHION AND FABRIC WARRANTY

We warranty the fabrics on cushions, umbrellas, and slings against workmanship defects for one (1) year from the date of purchase.

What is Not Covered

This warranty does not cover, and is void, if the failure of your furniture is damaged by acts of nature including freeze damage, fire, storms, high winds, hurricanes, tornado’s, floods, salt water corrosion of finish near coastal areas, submersion in pool, suntan lotion, mildew, normal wear and tear, normal fading of faux table tops, fabrics, upholstered materials and woven seat materials, exposure to harsh chemicals or solvents, abuse or failure to take reasonable care of the furniture. Warranty does not cover acrylic tables with umbrella hole or purchased parts including glass, acrylic, marble, mosaic, faux mosaic, faux stone, faux granite, fiberglass tops, glides, rocker mechanism, fiberglass rocker plates, plugs, glider hangers, hardware, umbrellas, and umbrella bases. This warranty does not cover color changes of the vinyl, abrasions, chipping or scratches of the furniture finish in normal residential and or commercial use. We require all furniture be cleaned periodically (twice a year) to remove potentially harming natural contaminants such as salt water that will harm or deteriorate the paint finish. Failure to perform such maintenance may void warranty. Premium finishes are hand applied and there fore no two pieces are exactly alike. Each piece has its own identity and characteristic. Therefore Suncoast can not guarantee exact matches in finish from piece to piece under this warranty. Proof of purchase is required. Suncoast will pay freight cost (to / from the factory within the continental United states) for items claimed within 12 months from initial date of delivery to the end consumer; or dealer if not yet been sold. Suncoast does not cover packing charges on any claim regardless of timing.

OBTAINING SERVICE

To obtain service, provide proof of purchase receipt and a completed copy of our “Product Resolution Form” stating the problem. Send to our customer service department at our Fort Myers address, by fax or by email (preferred method) at cs@suncoastfurniture.com. We require two photographs (one close up and one full view of the item in question) clearly showing the area affected. Our intension is to provide a quick response in solving your service related issues. By following the above procedures we can help resolve these issues in a timely manner without delay. A Return Merchandise Authorization will be sent to you giving instructions for returning items. Our factory will accept no returns without prior written authorization from our Customer Service Department. After authorization is received, your furniture must be returned to the factory in proper packaging, freight prepaid. This warranty applies only to furniture purchased by the consumer on or after August 1, 2008.

Return & Exchange
We work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric..  All returns need to be submitted via phone 888.862.1777 or via Contact Us form.  You will be given credit for the total purchase price upon receipt and inspection of the product.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.

We offer the following freight delivery methods:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com

2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.