Oakland Living Octagon Crank Lift Patio Aluminum Umbrella is part of the Oakland Living Rochester collection and made from aluminum material.
The Oakland Rochester Collection combines practical designs and modern style giving you a rich addition to any outdoor setting. The traditional straight pattern work is crisp and stylish. Each piece is hand cast and finished for the highest quality possible.
Oakland Living patio furniture and outdoor furniture company has been in the furniture manufacturing and distribution business for over 15 years. Oakland Living carry full lines of cast aluminum, iron, resin wicker, stone and sling outdoor patio furniture and accessories. Oakland Living current line ranges from small décor like stepping-stones and garden markers all the way to complete dining and leisure sets. Oakland Living outdoor furniture own two factories in China where there entire product line is manufactured. This gives them an advantage, as we have no middleman mark up because we are the factory. Since Oakland Living owns their own factory, they control the quality of their product, the production schedules and product shipment to the states. Oakland Living currently operate a 72,000 square foot DC in Rochester, MI where we stock our best selling items.
Return & ExchangeWe work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric.. All returns need to be submitted via phone 888.862.1777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product.
Damaged ItemsIf you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.
SHIPPING INFORMATION
All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more except Umbrellas. Some smaller products will include free shipping under $500, please refer for shipping charges on your checkout page. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
