WARRANTY
NorthCape International Product Warranty “C”
All Weather Wicker with an Aluminum Frame – Consumer Grade – Limited Warranty
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of seven (4) years. Damage to frames or welds due
to improper assembly or exposure to water and sub-freezing temperatures is not covered under this limited warranty. (Therefore, you should
not allow water to accumulate inside frames).
Finish
The finish is warranted against peeling, cracking, or blistering for a period of three (3) years provided the Product has not been scratched or
abraded. Scratches and chips resulting from normal wear and tear on the finish are not covered under this limited warranty. Fading or
discoloration of the finish as a result of exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this
limited warranty.
Cushions (if applicable)
Cushions are warranted for a period of one (1) year against separation at the seams only. Fading or discoloration of the cushions resulting
from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty.
Strap Suspension Seating (if applicable)
Strap Suspension Seating is warranted for a period of three (3) years against separation, tearing or a loss of elasticity; provided, however,
that only the suspension seat itself will be replaced under the terms of this limited warranty, not the entire frame. Fading or discoloration of
the strap suspension seating resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under
this limited warranty.
Resin Wicker
Straps and/or wicker weave are warranted for a period of three (3) years against separation, cracking or tearing. Fading or discoloration of the straps and/or wicker weave resulting from exposure to sunlight or other natural elements, oils, spills, fluids or chemicals is not covered under this limited warranty. In addition, resin wicker that is cut or sliced by the customer during or after un-packaging is not covered under this limited warranty.
Umbrella (if applicable)
Umbrellas frames are warranted for a period of one (1) year against manufacturers’ defects only. Umbrella bases (if available) are not
covered under this limited warranty. Damage to the umbrella frames from sunlight, wind or other natural elements is not covered under this
limited warranty.
Warranty Exclusions
The following are not covered under the limited warranties set forth above: Products used for commercial, contract or any other
non-residential purposes; Products which are clearance items, display models otherwise purchased on an "as is" basis; damage to the
Product incurred during shipping; Products damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or
improper assembly; fading or discoloration of the Product or any of its components resulting from exposure to sunlight or other natural
elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing
resulting from exposure to water and freezing temperatures; purchased or replacement parts; plastics. Also excluded: loss of use or time,
inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall NorthCape International’s
responsibility under this limited warranty exceed the value of the replacement Product.
The limited warranties set forth herein are only made in favor of the original purchaser of the Product and only if the Product is purchased
from one of our authorized retailers. The limited warranties with respect to the Product set forth herein are not transferable. All warranty
claims must be submitted with a dated register receipt within the warranty period, directly to the authorized retailer where the merchandise
was purchased. NorthCape International does not administrate warranty claims directly with the original purchaser. For quality control
purposes and verification, NorthCape International reserves the right to request photographs of the damage item(s).
If a product manufactured by NorthCape International fails under the terms of our limited warranty set forth above, NorthCape International
will replace the item at no charge. Where the exact product is no longer available, NorthCape International reserves the right to substitute a
similar item.
NORTHCAPE INTERNATIONAL MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER
WARRANTIES, EXPRESS OR IMPLIED, EXCEPT AS OTHERWISE SET FORTH ABOVE. UNDER NO CIRCUMSTANCES SHALL NORTHCAPE INTERNATIONAL
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING
OR USE OF THE PRODUCT.
The terms of this limited warranty are subject to change without notice.
Return & Exchange
We work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric.. All returns need to be submitted via phone 888.862.1777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product.
Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.
