Pillows

Homecrest Outdoor Living is devoted to providing the consumer with industry leading comfort and quality. With over 50 years of experience in manufacturing outdoor furniture, we are widely known for our comfort, quality and style. Our suppliers, manufacturing team and sales personnel are devoted to making your experience with our products an enjoyable one.

Consumer Limited 15-year Warranty
Homecrest Outdoor Living’s consumer warranty applies to Homecrest products used in a residential setting only. All warranty periods are based on the original purchaser’s date of purchase, and are not transferable. Our warranties apply only to products shipped from the factory after January 1, 2008 (product codes ending in –08 or later). A copy of the original sales receipt and the product code must be submitted with all warranty claims (photos may also be required)

What is Covered
15 years: Aluminum and steel frames are covered from structural failures for 15 years from date of purchase. If the frame fails during 15 years under normal usage, and is not the result of abuse or an “act of nature”, Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original frame is no longer manufactured, we will replace it with a similar product. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval.

5 years: The warranty on painted frame surfaces covers against peeling, flaking or blistering for a period of 5 years. If the painted surface peels, flakes, or blisters and the furniture has been maintained per the recommended care and maintenance instructions, Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original product is no longer manufactured, we will replace with a similar product. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval

3 years: Solid surface tabletops (excluding glass & acrylic) are warranted against structural failures, finish cracks, and blisters for 3 years when used in a residential setting. Failure to properly maintain the tabletop, or store it properly during inclement weather, will void the warranty. If the tabletop (other than glass or acrylic) fails, or the finish cracks or blisters during the warranty period, we will repair, refinish or replace the top. Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval

Vinyl strapping is warranted for 3 years from discoloration or breakage. In the unlikely event that the strap significantly discolors or breaks, Homecrest Outdoor Living will supply replacement strap (installation labor not included)

Glider bearing hangers are warranted for 3 years against failure. In the unlikely event a bearing hanger fails, Homecrest Outdoor Living will supply a replacement hanger (installation labor not included)

2 years: The fabrics used on our cushions, slings, and umbrellas are warranted for 2 years against tearing, discoloration or fading when maintained per the recommended care and maintenance instructions. In the event replacement is required, Homecrest Outdoor Living will replace the cushion, sling or umbrella canopy with the same, if available, or comparable fabric based on manufacturers discretion (installation labor not included). Homecrest Outdoor Living will pay the warranty freight the first year in the Continental U.S. Return of product will not be accepted without prior approval.

1 year: The warranty of the finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, metal umbrellas, cord and umbrella base is for 1 year from the date of purchase when maintained per the recommended care and maintenance instructions. Homecrest Outdoor Living will repair or replace the frame at the manufacturer’s discretion. If replacement is required, and your original product is no longer available, we will replace with a similar product.

What is not covered
- Failure caused by misuse or lack of appropriate care and maintenance of the products. Refer to the General Maintenance and Cleaning Instructions.
- Damage caused by caustic chemicals and/or power washers.
- Warranty on product shipped from the factory prior to 1/1/2008.
- Glass and Acrylic table tops.
- Normal fading of fabrics, straps, and painted surfaces.
- Bursting and cracking of tubing & extrusion caused by exposure to moisture and freezing temperatures.
- Damage caused by “Acts of Nature.”
- Return freight after one year
- Set replacement or replacement beyond failed product.
- Salt water exposure – Due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent finish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty

Return & Exchange
We work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric..  All returns need to be submitted via phone 888.862.1777 or via Contact Us form.  You will be given credit for the total purchase price upon receipt and inspection of the product.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.

We offer the following freight delivery methods:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com

2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.