Emu Square Pulley Lift Auto Tilt Patio Aluminum Umbrella is part of the Emu Shade collection and made from aluminum material. This aluminum aluminum umbrella features a wide selection of rich paint frame finishes.
EMU was founded half a century ago in the heart of Italy between Florence and Rome, and builds upon decades of traditional metalwork and creativity. EMU’s state-of-the-art facility is home to dedicated crafters who combine tradition, technology and contemporary design. EMU manufacture some of the world's finest casual furniture and bring to you the work of our well-known Italian designers, whose creations appear in fine homes throughout the world. Designed and crafted to be at home both indoors and outdoors, EMU’s furniture provides comfort and relaxation, enhancing the ambiance of your home and is designed for your pleasure, gracing you with the ideas, colors and sunshine of Italy!
Return & ExchangeWe work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric.. All returns need to be submitted via phone 888.862.1777 or via Contact Us form. You will be given credit for the total purchase price upon receipt and inspection of the product.
Damaged ItemsIf you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.
SHIPPING INFORMATION
All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
