888.862.1777
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Home
Customer Service
FAQ

How will my furniture ship?
When will my furniture arrive?
What is the product warranty/guarantee policy?
How much is the shipping cost?
What about shipping to Alaska, Hawaii and Canada?
How will my product be delivered?
What if my shipment is damaged?
How can I view order status?
What is the cancellation policy?

 

How will my furniture ship?

That depends on the size and weight of the product, smaller items ship UPS and larger items and sets will ship with a carrier of our choice.

Back to top

When will my furniture arrive?

You can view estimated delivery times under your order details page. Most of our items ship within 2 weeks.

Back to top

What is the product warranty/guarantee policy?

Product warranty information may vary based on the item, please refer to each specific product info page and click on the “Product Warranty” tab.

Back to top

How much is the shipping cost in contiguous United States?

Our shipping is FREE to contiguous states within the Unites States on orders of $500 dollars or more.

Back to top

How much is the shipping cost outside of contiguous United States?

There will be a shipping cost for all orders shipping outside of contiguous Untied States. On the checkout page you will be able to see the shipping cost before placing your order.

Back to top

How will my product be delivered?

We offer the following freight delivery methods:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com

2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. There are two freight services that we offer:

(I) Curb Side Delivery – This is our standard shipping method of delivery for items with size and/or weight too large for small package carriers such as UPS or FedEx. The delivery agent will contact you in advance to schedule a delivery time that works for you. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.

(II) White Glove Delivery – This is a premium service of delivery that includes special handling and placement. The delivery agent will place and unpack your product at the location of your choice and remove all the packaging material upon completion. There will be an extra charge for this service, please contact us to request white glove delivery and find out the charge for your specific order.

Back to top

What if my shipment is damaged?

In the extremely rare case of your shipment arriving damaged, please document the damages incurred and contact us immediately to resolve the situation. If the carton is severely damaged, you have the option to refuse delivery. Your satisfaction is very important to us and we will do everything possible to resolve these types of situations. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

Back to top

How can I view order status?

You can view your order status by logging in to your account and clicking on order information link.

Back to top

What is the cancellation policy?

Order cancellations must be submitted via phone no later than 24 hours after order placement. .

Back to top

Click to verify BBB accreditation and to see a BBB report.
PatioFurnitureBuy.com
About Us
Shipping
FAQ
Privacy Policy
Terms of Use
NetRetailers
Customer Testimonials
BBB Accredited
Secure Payments
Secured Shopping
Customer Service
Contact Us
Price Matching
Order Status
My Account
Sign In
Account Info