Benches

Limited Warranties
The following limited warranties are extended to the original residential use purchaser and does not apply to floor samples. This warranty does not apply to commercial use. Warranty coverage begins on the date of purchase. Proof of purchase is required. Warranties are non-transferable to a subsequent owner. Pictures or inspection may also be required. These warranties supersede all previous warranties. In some cases, there will be a pro-rated charge for the time the product was in use. All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside down may cause water to accumulate and freeze inside the frame, leading to serious structural damage that is not covered by warranty. Caluco may discontinue any component part such as fabric, paint, etc. at any time.

Aluminum Frames
10-Year Limited Warranty
If the cast aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, and falls within the warranty period, and identical materials are unavailable for repair or replacement, Caluco reserves the right to substitute materials of equal or better quality. Caluco will pay within one year from the date of purchase, shipping costs in the continental United States to repair or replace a defective frame. After one year from the date of purchase, the original retail purchaser will be responsible for packing and shipping cost. The warranty covers only normal usage. No warranty applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Caluco does not warrant against damage caused by acts of nature, exposure to extreme climate conditions, ocean air, exposure to suntan oil or other chemicals, normal fading or weathering, scratching or chipping of the finish.

Woven Resin and Teak
3-Year Limited Warranty
If the woven resin or teak furniture fails structurally (i.e., broken frame, welds or resin) or if the weave unravels or fades excessively under normal use or conditions and it falls within the warranty period, and identical materials are unavailable for repair or replacement, Caluco reserves the right to substitute materials of equal or better quality. Caluco will pay within one year from the date of purchase, shipping costs in the continental United States to repair or replace a defective frame. After one year from the date of purchase, the original retail purchaser will be responsible for packing and shipping cost. The warranty covers only normal usage. No warranty applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Caluco does not warrant against damage caused by acts of nature, exposure to extreme climate conditions, ocean air, exposure to suntan oil or other chemicals, normal fading or weathering, or scratching.

Fabric on Cushions and Umbrellas
1-Year Limited Warranty
Caluco LLC extends warranty coverage to the original retail purchaser that all cushions will be free from material and manufacturing defects for one year from the date of purchase. Replacement fabrics may vary in color from the original due to dye lot differences. If within the warranty period identical materials are unavailable for repair or replacement, Caluco reserves the right to substitute materials of equal or better quality. Caluco will pay within one year from the date of purchase, shipping costs in the continental United States to repair or replace a defective cushion. The warranty covers only normal usage. No warranty applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

Umbrella Frames Warranty
1-Year Limited Warranty
Umbrella frames are guaranteed for one full year to be free from defects in original material and workmanship. If a defect in the original material or workmanship appears during the warranty period, we will at company option, repair or replace the umbrella in the original color and style, if available, or in a similar style if it has been discontinued. Caluco will pay within one year from the date of purchase, shipping costs in the continental United States to repair or replace a defective umbrella. The warranty covers only normal usage. No warranty applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care. Wind Damage is not covered under any umbrella warranty.

Component Parts
1-Year Limited Warranty
If a component part (glide, bolt, wheel, etc.) fails due to a manufacturing defect within one year from the date of purchase, we will at company option, repair or replace the part, in the original color and style if available, or in a similar color and style if the original has been discontinued. Note: We may discontinue any component part such as fabric, paint, etc. at any time.

Furniture Covers
1-Year Limited Warranty
Caluco LLC extends warranty coverage to the original retail purchaser that all furniture covers will be free from material and manufacturing defects for one year from the date of purchase. Replacement fabrics may vary in color from the original due to dye lot differences. If within the warranty period identical materials are unavailable for repair or replacement, Caluco reserves the right to substitute materials of equal or better quality. Caluco will pay within one year from the date of purchase, shipping costs in the continental United States to repair or replace a defective furniture covers. 

The warranty covers only normal usage. No warranty applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning, or care.

Caluco Contract (Commercial) or Non-Residential Use Warranty
Fabric: One Year
Strap Color: Two Years
Strap Life: Five Years
Woven and Teak Furniture: Three Years
Aluminum Frames: Five Years
Finish: Three Years

Return & Exchange
We work hard to satisfy out customers! We will accept returns of new, unused items within 30 days of the delivery for a refund. If there was an error on our part, we will pay the return shipping costs, otherwise we will charge the shipping and handling costs both ways. Please note additional 50% restocking fee will aplply for all custom products. Custom products are defined by having a selection of options, such as finish or fabric..  All returns need to be submitted via phone 888.862.1777 or via Contact Us form.  You will be given credit for the total purchase price upon receipt and inspection of the product.

Damaged Items
If you receive a damaged product, you will have the option to refuse delivery and document specific damage that incurred to the product. You will have to notify us via a phone with details of the problem so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 15 days after the delivery for customers to find the damage and send us a claim with supporting documentation and photos. We take up to 7 days to review and approve the claim. After the claim is approved, we will be sending customers free replacement parts for the damaged goods at no additional shipping costs.

All items are shipped FREE of charge throughout the contiguous United States on orders of $500 or more. If items are shipped outside of contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.

We offer the following freight delivery methods:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com

2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.